City of Cape Town
Metro Police Call Centre
Metro Police Call Centre
- 0860 76 54 23
- 021 596 1999 (24 hours)
Public Emergency Communications Centre (PECC)
Public Emergency Communications Centre (PECC)
- 107 (from a landline)
- 021 480 7700 (cell or other phone)
- @pecc107 (on twitter)
General Numbers
General Numbers
- 32211 SMS Crime Line
- 0800 222 771 Metal Theft
- 021 400 6224 Abandoned Vehicles
- 021 812 4444 Traffic Signals
- 0800 872 201 Homeless
- 112 Emergencies
- 021 424 7715 Stompie Hotline
Service Delivery & Complaints Centre
Service Delivery & Complaints Centre
- contactus@capetown.gov.za
- 0860 103 089 (07h30 - 17h00)
- 086 576 1568 (fax)
- www.capetown.gov.za (service requests)
Public Lights
Public Lights
- 31220 SMS
- power@capetown.gov.za
C3 Notifications (Water Pipes)
C3 Notifications (Water Pipes)
- 31373 SMS (160 characters maximum)
Liquor, Vice and Problem Buildings
Liquor, Vice and Problem Buildings
- aletta.williams@capetown.gov.za
- 021 918 7434 (fax)
Send information about buildings housing criminal activities
Solid Waste Department
Solid Waste Department
- Call centre: 0860 103 089
- Email: wastewise@capetown.gov.za
Electricity
Electricity
Faults and enquiries
- Call centre: 0860 103 089
- Email: faultreporting.centre@capetown.gov.za
- SMS: 31220
Cart Horse Protection Association
Cart Horse Protection Association
- 082 659 9599 (Diana Truter)
- patrolchpa@gmail.com
Independent Police Investigative Directorate (IPID)
Independent Police Investigative Directorate (IPID)
Fintrust Building, 1st Floor
Corner Petrusa & Mazzur Street
Bellville
7530
- 021 949 3196 (fax)
- complaints.westerncape@ipid.gov.za
Handles complaints about SAPS
Speaker
Speaker
- 021 400 5864 (fax)
- dirk.smit4@capetown.gov.za
Ombudsman
Ombudsman
- 021 400 5487
- 021 400 5952 (fax)
- ombudsdirect@capetown.gov.za
DOCS - CPF Complaints (Department of Community Safety)
DOCS - CPF Complaints (Department of Community Safety)
- nmglijima@pgwc.gov.za
- 086 746 6989 (fax)
Drought Management
Drought Management
Please note the below helpful links to assist with your specific water related queries:
Report
Water and Sanitation related complaints (Burst pipe, water outage, blocked drain, etc.)
- Call centre: 0860 103 089 (option 2: water-related faults)
- Email: water@capetown.gov.za
- Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
- SMS: 31373 (max 160 characters)
- Whatsapp: 063 407 3699
Faulty water management devices
- Call centre: 0860 103 089 (option 2: water-related faults)
- Email: water@capetown.gov.za
- Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
- SMS: 31373 (max 160 characters)
- Whatsapp: 063 407 3699
Water restriction violation
- Email: water.restrictions@capetown.gov.za
- Online: Log a service request at www.capetown.gov.za/servicerequests (keep your ref number to track the complaint)
Water billing error
- Call Centre: 0860 103 089
- Email: accounts@capetown.gov.za
Apply - Water restrictions exemption
- Apply for exemption from water restrictions
Water allocation increase
- Apply for increased quota for monthly household consumption
- Increase your water management device allocation
Submit - Business proposals or innovative ideas
Media
Media
Media enquiries or interviews
More information on the drought crisis:
Tenders
Tenders
Visit the Tender Portal for more information.